REFUND POLICY

 

REFUND, REPLACEMENT & EXCHANGE POLICY

ALL SALES ARE FINAL

All VIBRAS products are made to order. Because each item is produced specifically after an order is placed, ALL SALES ARE FINAL and orders are non-refundable once production has begun.

Please review your order carefully before completing your purchase, including the design, color, size, quantity, and shipping address.

By placing an order with VIBRAS, you acknowledge and agree to this policy.

ORDER CANCELLATIONS & CHANGES

If you need to cancel or modify an order, please contact us immediately after placing your order.

Because our products are made to order and production may begin shortly after an order is received, cancellation or modification requests are not guaranteed.

Once production has begun, an order cannot be canceled or refunded.

This includes requests to change:

  • Size

  • Color

  • Design

  • Quantity

  • Shipping method

We will always do our best to accommodate requests received before production begins.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We stand behind the products we ship.

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery.

Approved claims will be resolved by providing a replacement of the affected item at no additional product cost.

Because our merchandise is made to order, refunds are not issued for damaged, defective, misprinted, or incorrect items when we are able to provide a replacement, except where otherwise required by applicable law.

Declining an offered replacement does not convert an otherwise non-refundable order into a refundable order.

To submit a claim, please provide:

  • Your order number

  • A clear photo of the entire item

  • Clear close-up photos showing the issue

  • A brief description of the problem

  • Photos of the shipping package if the item appears to have been damaged during transit

Please submit photos before wearing, washing, altering, or disposing of the item.

We may request additional photographs, packaging photographs, or the return of the original item before approving a replacement.

No exchange or replacement fee will be charged for an approved manufacturing defect, shipping damage, misprint, or incorrect item claim.

ITEMS DAMAGED DURING SHIPPING

Damage to our packages during transit is extremely rare. However, if an item is verified to have been damaged while in transit, VIBRAS will provide a replacement.

Our remedy for an approved transit-damage claim is replacement of the damaged merchandise, rather than a refund, except where otherwise required by applicable law.

We may require photographs of the shipping packaging and damaged merchandise so that we can document the damage and, when applicable, submit a claim to the shipping carrier.

WHAT IS NOT CONSIDERED A DEFECT

Many VIBRAS products are intentionally designed with a vintage or distressed appearance.

The following characteristics may be intentional or normal variations and are generally not considered defects:

  • Distressing, cracking, fading, worn effects, or discoloration that are part of the artwork

  • Vintage-style print effects

  • Natural variations in garment-dyed or washed garments

  • Minor variations in garment color from one production batch to another

  • Minor differences between colors displayed on a screen and the physical garment

  • Normal variations associated with the printing and production process

Each claim is reviewed individually.

CLAIM ABUSE & CUSTOMER-CAUSED DAMAGE

Our damage and replacement policy is intended to protect customers who genuinely receive an item with a manufacturing issue or shipping-related damage.

VIBRAS reserves the right to deny a claim when the evidence indicates that an item has been:

  • Worn extensively

  • Washed

  • Altered or modified

  • Improperly cared for

  • Damaged after delivery

  • Intentionally damaged

  • Misused

  • Submitted with inaccurate or inconsistent information

Items damaged after delivery are not considered damaged-in-transit or manufacturing-defect claims.

This policy helps us continue offering replacements for legitimate issues while protecting our made-to-order business from fraudulent or abusive claims.

SIZE EXCHANGES

Because all VIBRAS products are made to order and we do not maintain traditional inventory, size exchanges are subject to our exchange process.

If you ordered the wrong size and would like another size, you may purchase the applicable exchange fee here:

https://vibrasclub.com/products/exchange-fee

The replacement must be the same design and same color as the original item.

Items being exchanged must be:

  • Unworn

  • Unwashed

  • In their original condition

  • Returned according to the instructions provided on our exchange page

Customers are responsible for applicable exchange and return-shipping costs for size exchanges.

International orders are not eligible for size exchanges.

SHIPPING ADDRESS ERRORS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

VIBRAS is not responsible for packages that are lost, returned, delayed, or delivered incorrectly because the customer provided an incorrect or incomplete shipping address.

If an order is returned to us due to an address error, additional shipping or reshipment fees may apply.

PACKAGES MARKED DELIVERED

Once tracking confirms that a package has been delivered to the address provided at checkout, VIBRAS is not responsible for theft, loss, or misplacement occurring after confirmed delivery.

If you cannot locate a package marked as delivered, please:

  1. Check around the delivery location.

  2. Check with household members or neighbors.

  3. Contact the shipping carrier.

  4. Contact VIBRAS if additional assistance is needed.

We will provide reasonable assistance with carrier investigations when possible.

LOST PACKAGES

If tracking indicates that a package has been lost while in the carrier's possession, please contact us so we can review the shipment and, when appropriate, initiate a carrier investigation.

Verified lost-in-transit claims may be resolved through reshipment or another remedy determined by VIBRAS in accordance with applicable law.

SHIPPING & PRODUCTION DELAYS

Estimated production and delivery times are estimates unless expressly stated otherwise.

Carrier delays, weather events, natural disasters, customs delays, peak-season volume, and other circumstances outside of our control may affect delivery times after an order has shipped.

If VIBRAS is unable to ship an order within an applicable promised shipping period, the order will be handled in accordance with applicable law.

CUSTOMS & INTERNATIONAL ORDERS

International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by their destination country.

Customs delays are outside the control of VIBRAS and do not qualify an order for a refund.

International orders are not eligible for size exchanges.

CHARGEBACKS & PAYMENT DISPUTES

If you experience an issue with your order, please contact VIBRAS first so that we have an opportunity to resolve the matter under this policy.

Submitting a payment dispute does not change the terms of our refund, replacement, or exchange policy.

VIBRAS reserves the right to provide the payment processor or financial institution with order records, tracking information, delivery confirmation, photographs, customer communications, policy acknowledgments, and other relevant documentation when responding to a payment dispute.

POLICY ABUSE

VIBRAS reserves the right to limit or refuse future orders, exchanges, replacement claims, or other services in cases involving suspected fraud, repeated policy abuse, false claims, excessive disputes, or other activity intended to circumvent this policy.

QUESTIONS OR ORDER ISSUES

If there is a legitimate problem with your order, we want the opportunity to make it right.

Please contact our customer service team with your order number and photos of the issue, when applicable, so we can review your claim.

By completing a purchase from VIBRAS, you acknowledge that you have reviewed and agreed to this Refund, Replacement & Exchange Policy.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.